Early Monday morning, 608 members served by the West Plains substation and 391 members served by the substation on JJ Highway were out of power for just over 2 hours. Reports were made and crews dispatched around 5:30 a.m.
The extreme cold weather caused the lines to shrink and the tension on the lines pulled the wire out of the conductors, and even breaking it just outside the JJ Highway substation.
Because of the time of the outage, crews were called in from home and responded accordingly. All members' power was back on as of 7:55 a.m.
"We understand the temperatures are dangerously cold and we don't want anyone to be without power," said General Manager Dan Singletary. "Thank you to the linemen who responded and worked in the cold to get our members' power back on."
Any time you lose power, check the SmartHub mobile app or our SmartHub website to see if we are aware of your outage, and if not, submit a report in the app or website. This puts your outage report directly in front of our Dispatchers. You can also call 417-256-2131 or toll free 888-HOE-POWER; but keep in mind that in a large outage, we may have more incoming calls than we can answer promptly. The SmartHub outage reporting tools are the quickest way for you to let us know about your outage without a wait.
